Heatbud | Business – Good Communication Skills In Business
Your client asks a question, and you have no idea how to answer. Relax! You aren’t alone. It is a challenge even for big corporations. Good communication might be what you’re missing to go to the next level. It is not only vital to success in business but also in life as well. Though it is something to chew on, you don’t need to work your fingers to the bone for it. This content covers excellent communication skills in business. Are you fearful about the need to give valuable feedback in a spur of the moment? Practice the following techniques, and you are on your way to becoming a better communicator in business and in public speaking.
1. Learn to listen
Let’s say you run a pet supplies shop. A customer walks into your store and wants to purchase dog food. You cut the client short before he/she is done with making inquiries and decide to act upon the first inquiry ‘dog food.’ You sell him/her adult dog food. Later you find out that the client wanted puppy food. Think about the repercussions. Your brand may be slandered on social media or other forums for a simple mistake. Learn to listen. Wait until the client is done making an order. Don’t jump ahead unless it’s called for.
Why is listening important? You have an obligation to fulfill. It is necessary to understand what your clients need. At the end of the day, you want to increase productivity. If necessary, use questions to clarify the information. Conversational language makes the speaker comfortable and lessens anxiety as well. It’s a win win for everyone. Listening ensures that the feedback given is detailed.
2. Drop the ‘bossy feel’
We get it. You own the place. You can be domineering as much as you like. After all, you are the boss. Right? No! People tend to distance themselves from such characters. Let’s say you hired some people to help run the store. “My boss is rude”. We get this a lot, maybe from family or friends. If your staff feel uncomfortable around you, that’s a red flag. Don’t get this wrong. As much as you want them to be accountable for everything, let them know that they can open up. A satisfied employer guarantees increased productivity.
Don’t always refer your clients to the staff. Serving them once in a while may give you an insight on the performance of your business. Such gestures may earn you more referrals from customers. Remember not to demean your staff in the presence of clients. They may lose confidence and fail to perform at work in your absence.
3. Stay on course in any discussion
Let’s say a client needs a certain medication for a dog. It turns out that you’ve run short on the product. What do you do? Acknowledge that, that particular supply is not available. However, mention that you will restock the store and on the next visit, the client will find it in plenty. You may also give other options if available.
Maybe you failed to restock the product because you ran out of cash. It’s not necessary to tell your clients such matters. They may prefer your competitors instead. Keep your discussion short, and relevant.
Good communication can only exist if you engage and make your audience comfortable.
These three points mentioned here will make you that speaker. Communication in business allows you, as the business person solve problems as well as making necessary implementation.
Check out this link to learn more about speaking like your audience.
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