Hawaii Keiki offers HIDOE families access to health hotline and telehealth services

Sponsored by University Health Partners of Hawaii and the John A. Burns School of Medicine

Hawaii State Department of Education (HIDOE) students and families have access to a health hotline and telehealth services provided by the Hawaii Keiki: Healthy and Ready to Learn Program (HK). These services have been available since May 2020 and will continue into the new 2020-2021 school year. The health hotline and telehealth services will deliver equitable access to health resources and care for HIDOE students using mobile devices and interactive technology.

A partnership between HIDOE and the University of Hawaii at Manoa School of Nursing and Dental Hygiene, the HK program offers school-based health services during the academic year and provides nursing coverage to every complex area in the state. Due to the COVID-19 pandemic moving classes to online learning, HK will offer a no-cost health hotline and telehealth visits as an extension of services provided to students in the traditional school health room.

“This partnership helps to ensure continuity of care for public school students during this unprecedented health crisis,” Deputy Superintendent Phyllis Unebasami said. “Students and families can call the health hotline from anywhere. They will receive health guidance and may be scheduled for a telehealth visit when appropriate. Students will be referred to the appropriate medical and/or mental health care when indicated.”

The health hotline can be reached at (844) 436-3888 (toll free) and is available Monday through Friday from 8 a.m. to 3 p.m., excluding holidays. HIDOE students and families who call the hotline will speak with an HK registered nurse (RN) or nurse practitioner (APRN). The nurse will perform a basic triage assessment over the phone regarding the caller’s health concern or question about their child. The caller may receive basic health advice or information and, with parental consent, the student may be scheduled for a telehealth visit with an HK nurse practitioner. Nurses staffing the hotline have been working in schools statewide and are familiar with many families and students. Families may request to make an appointment with a specific HK nurse practitioner.

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