3 Email Marketing Tips For Small Businesses

If you think email marketing is outdated and doesn’t benefit small businesses, think again. Email is the third most influential source of information for B2B and B2C audiences, and six in ten small businesses in the United States use it to promote their companies. Additionally, the results of a nationwide survey conducted by an online marketing research company reveal that 75% of Americans prefer to receive promotional messages via email. When done right, a well-executed email campaign can generate leads, increase sales, build brand awareness, and drive repeat business. Plus, it can help reduce your marketing costs because email is less expensive than other digital marketing strategies. Balboa Capital put together a list of three email marketing tips that you can use to promote your small business.

1. Create contact lists… don’t buy them

The number-one-goal with your email marketing efforts is to generate business, and that starts by having people open the emails that you send. If you purchase an email list, you will be contacting people who you haven’t interacted with, or who might be the wrong target audience, and this can result in a poor-performing email campaign. Plus, many lists contain incomplete or outdated contact information, which means you will be wasting your time and effort. If you end up buying a list, make sure it’s from a safe and reputable provider. Some email list providers illegally harvest people’s information without their consent, which is a violation of the CAN-SPAM Act. So, how can you create an email contact list? For starters, you can add an email subscription sign-up box on your website. Other options include having a signup sheet in your business, running “email only” specials or limited-time deals, and inviting people to receive special discounts on holidays, birthdays, etc. Just make sure your web designer includes an unsubscribe link to every email so that your business adheres to CAN-SPAM laws.

2. Craft emails for high engagement

In terms of email marketing effectiveness, the numbers are quite impressive. A leading digital marketing firm reports the average email open rate for all industries is 24%, and the average click-through rate (CTR) is 3.8%. Restaurants top the list with a 36% email open rate, followed by arts and entertainment companies (34%) and pet/animal services (33%). The top three industries with the highest CTR are restaurant/specialty food (7.8%), retail (7.7%), and arts and entertainment (6.5%). To achieve a high open rate, write a compelling and concise subject line that is between 30 and 60 characters (including spaces). Good subject lines provide a benefit, or a sense of urgency. Once your recipients open your email, it’s time to get them to act by clicking on something inside the email, which is called a click-through. Best practices for achieving this include writing in a conversational manner and avoiding overly “salesy” messaging. Keep your paragraphs short and provide readers with benefits and reasons to act, such as a limited-time offer.

3. Promote a good call to action

You’ve got your email list. You’ve taken the time to develop an email marketing strategy and write the perfect email. Once you send your email and the recipients start opening it, you need to guide them through the buying journey and prevent them from leaving or deleting your email. An enticing call-to-action (CTA) can help make this happen. When deciding on a call-to-action, make sure it works with your overall email strategy. For example, you wouldn’t want to send an email that promotes a holiday sale and have a CTA that asks recipients to view one of your blog posts. Your CTA needs to take people to a dedicated landing page on your website with the holiday sale offer(s). You can add a CTA to a button, or make it a hyperlink in one of your paragraphs. A button is the preferred method because it stands out more in your email.


There are close to 250 million people in the United States who use email, and 75 percent of all email accounts are personal (consumer). This presents your small business with a great way to reach new customers, and upsell existing ones. With a minimal investment and a little bit of time and effort, your small business can reap the rewards that are afforded by email marketing. We hope you found this Balboa Capital blog article to be helpful.

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